questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products/Services Questions
Technical Questions
Contact Questions
1. General Questions
Who are we?
We are located in Brussels, Belgium and ship within Europe.
Yes, you can browse and purchase our products directly from our online store at zestspices.eu
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We offer a wide range of gourmet spices, salts, and home decor items. Our spices and salts are carefully sourced and curated to provide unique and exceptional flavors for your culinary creations.
Our home decor items are designed to add a touch of elegance and style to your living spaces.
Our home decor items are designed to add a touch of elegance and style to your living spaces.
OUR PRODUCTS
We offer a wide range of gourmet spices, salts, and home decor items. Our spices and salts are carefully sourced and curated to provide unique and exceptional flavors for your culinary creations. Our home decor items are designed to add a touch of elegance and style to your living spaces.
Search for Gifts
Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the key features, ingredients and advice on how to use are featured on the product page.
Product Availability & Out of Stock Products
Occasionally, an item may be temporarily out of stock. Since we produce in small batches, we always have limited stock on hand. If the product says, "coming soon" or "temporarily out of stock," come visit us again.
ORGANIC
Are your products organic? Yes, we are committed to offering high-quality products that are sourced from reputable suppliers. Our spices and salts are made from organic and natural ingredients, ensuring that you can enjoy the purest and most authentic flavors in your cooking.
Are your products allergen-free?
While we strive to provide accurate information about allergens, our products are processed in facilities that may also handle allergenic ingredients. Therefore, we cannot guarantee that our products are completely free from allergens.
We recommend checking the product labels and ingredient lists for any specific allergens.
While we strive to provide accurate information about allergens, our products are processed in facilities that may also handle allergenic ingredients. Therefore, we cannot guarantee that our products are completely free from allergens.
We recommend checking the product labels and ingredient lists for any specific allergens.
How can I use your products?
Our spices and salts can be used in various ways to enhance the flavors of your dishes. You can use them as rubs for meats, seasoning for vegetables, or as a finishing touch to add depth and complexity to your recipes. Each product comes with suggested uses and recipes to inspire your culinary adventures.
Take a look at our recipe section for more inspiration!
Our spices and salts can be used in various ways to enhance the flavors of your dishes. You can use them as rubs for meats, seasoning for vegetables, or as a finishing touch to add depth and complexity to your recipes. Each product comes with suggested uses and recipes to inspire your culinary adventures.
Take a look at our recipe section for more inspiration!
How long does shipping take?Shipping times may vary depending on your location. For domestic orders, please allow 3-5 business days for delivery. International orders may take longer, typically 7-14 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your package.
Can I track my order?Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate the delivery date.
Do you offer wholesale or bulk ordering?Yes, we offer wholesale and bulk ordering options for businesses and individuals who require larger quantities of our products. Please contact our customer support for more information and pricing.
SHIPPING & RETURNS
How long does shipping take? Shipping times may vary depending on your location. For domestic orders, please allow 3-5 business days for delivery. International orders may take longer, typically 4 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your package.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate the delivery date.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate the delivery date.
Do you offer wholesale or bulk ordering?
No, we don't offer wholesale and bulk ordering options.
No, we don't offer wholesale and bulk ordering options.